Ordering

Select a suitable product and add it to the shopping cart. In the shopping cart, you will find an overview of your order and can also enter a discount code. To pay, press the “Proceed to checkout” button, which will take you to the order completion page. On this page, you can choose a suitable shipping method and enter the necessary details. The details must be 100% correct to ensure the goods reach you successfully. Confirm the order. After confirming the order, an invoice will be sent to the email address you provided.

NB! The order will be cancelled if you have not paid for it within 3 days from the moment of placing the order.

Paying for products

It is possible to pay for the products:

  • 1 via internet bank (button “Bank link”), by choosing a suitable credit institution through whose internet bank you wish to pay for the Goods;
  • 2 based on a transfer invoice (button “With invoice”). The goods must be paid for within 3 days; in case of later payment, please notify us by e-mail: info@um5.ee
  • 3 with Montonio hire-purchase or pay in installments/next month. Read more information here
  • 4 with ESTO hire-purchase or ESTO3 payment method. Read more information here

Cancelling the order

You have the right to cancel your order after making the purchase, but this can only be done before the goods are dispatched. To cancel, you must send a notice to info@um5.ee or call +372 555 219 16. If the order has been sent out with a courier, it is no longer possible to cancel the order. In that case, you must process a return and send the product back to us. You can find the product return form here.

Delivery of goods

Regardless of the weight of the shipment and the delivery location (in Estonia), shipping to parcel lockers is free if the order price is over 50 EUR. For orders up to 49.99 EUR (49.99 incl.), the delivery price is either 2.99 EUR for parcel locker service or 5 EUR for Omniva, Smartpost, or DPD courier service.

All goods are in stock, so if you order the goods and choose the delivery method as Aardla 23B Tartu, you can pick up the goods after receiving an SMS notification that your goods have been assembled (open Mon-Fri 8:00 – 17:30, Sat: 10:00-15:00). If you choose our Tallinn representative store as the delivery method, you can pick up the product 3 working days after placing the order or after receiving an SMS notification (open Mon-Fri 9:00 – 18:00 and Sat 9:00-15:00 (excl. summer period and public holidays).

Delivery time

All orders placed on working days Mon-Fri, until 13:00, will reach you within 48-72h. If the order is placed on a weekend (period: Friday after 13:00 until Monday 9:00) or on a public holiday, the 48-hour deadline will start from 9:00 on the first working day following the weekend or public holiday.

During campaigns in the e-shop, delivery times are longer because the order volumes are larger and, in addition, the parcel lockers are more loaded. During campaigns, the delivery time is 2-5 working days.

If the package has not reached you within 5 working days, please contact us by e-mail: info@um5.ee

NB! If your order is very urgent, please inform us via info@um5.ee and we will try to deliver the package to you as quickly as possible.

Returning goods

If the goods purchased by the customer are not suitable for any reason, it is possible to return them within 14 days of receiving the goods. Upon return, the customer is offered a refund of the purchase amount or an exchange for another product.
Requirements for returning goods:

  • The customer must fill out the return form within 14 days of receiving the goods.
  • Upon receiving the returned goods, the online store will refund to the buyer without delay, but no later than 14 days after receiving the withdrawal application, all fees received from the buyer under the contract. The online store may refuse to make refunds until it has received the item that is the subject of the contract back or until the buyer has provided evidence that they have sent the item back, whichever occurs first. In this case, it is important that the company may not delay the refund until it has actually received the goods, but the important moment is when the consumer has posted the goods to the seller (given to the post office, handed over to the courier, etc.).
  • The product to be exchanged or returned must not be damaged or show signs of use. The product must be in its original packaging and all product labels and markings must be preserved.
  • If the condition of the item to be returned has deteriorated, the customer is responsible for the decrease in value resulting from the use of the item.
  • The customer is obliged to always open the product packaging carefully, without damaging it. If it is not possible to open the packaging without damaging it, returning the product in its original packaging is not required.
  • The customer returns unsuitable goods at their own expense. It is possible to return goods free of charge to Uuem Viis OÜ stores.
  • In the case of defective and/or faulty products, the product will be exchanged or returned at the seller’s expense.
  • In case of an exchange, a new product will be sent to the customer after the product to be exchanged has arrived at the warehouse. The product to be exchanged is sent at the seller’s expense.
  • The purchase amount will be refunded to the customer within 14 days of filling out the return form. The money will be returned to the bank account with which the customer paid for the product.

To return, please fill out the goods return form, which you can find here.

Filing claims

  • The time for filing a claim for a private customer is 2 years from the receipt of the product.
  • The online store is responsible for non-compliance with the contract terms or defects of the goods sold to the buyer, which already existed at the time of delivery and which appear within two years from the delivery of the goods to the buyer. During the first year from the delivery of the item to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the online store to rebut this presumption.
  • In case of defects, the customer is obliged to notify the seller immediately. To do this, the customer must send their contact details, a precise description of the problem (adding pictures if necessary), and the invoice number to the e-mail address info@um5.ee. Please stop using the product immediately after the defect appears.
  • The online store will respond to the consumer’s complaint in writing or in a form that can be reproduced in writing within 15 days.
  • If the defect is the manufacturer’s fault and the product cannot be repaired, the customer has the right to a full monetary refund or an exchange for a new product.
  • The basis for filing claims is the original invoice or purchase receipt.
  • The claim does not cover the product if it is discovered that the customer has damaged the product themselves.

If the buyer and the online store cannot resolve the dispute by agreement, the buyer can turn to the
Consumer Disputes Committee. You can review the procedural conditions and submit an application here.
The Consumer Disputes Committee is competent to resolve disputes arising from the contract concluded between the buyer and the online store.
The review of the buyer’s complaint by the committee is free of charge.
The buyer can also turn to the European Union’s consumer dispute resolution platform here.

By placing an order and agreeing to the sales conditions, the customer also agrees to our privacy policy. You can read the privacy policy here.

SMS Marketing Terms and Conditions

Uuem Viis OÜ offers customers the opportunity to subscribe to UM5 SMS marketing. By subscribing to SMS marketing, the customer gives Uuem Viis OÜ consent to send marketing SMS messages to the phone number they provided. SMS messages may contain information about UM5 special offers, campaigns, new products, special deals, and other marketing announcements. Subscribing to SMS marketing is voluntary, and giving consent is not a prerequisite for making a purchase or using Uuem Viis OÜ’s products or services. The frequency of SMS messages may vary depending on ongoing campaigns and offers. To send SMS marketing, Uuem Viis OÜ uses Mailchimp’s SMS marketing service. Receiving SMS messages may incur standard message or data charges according to the customer’s mobile operator’s price list. The customer can unsubscribe from SMS marketing at any time by using the unsubscribe link contained in the SMS message. It is also possible to withdraw consent for SMS marketing by contacting Uuem Viis OÜ customer support at magnus@um5.ee. After unsubscribing from SMS marketing, no more UM5 marketing SMS messages will be sent to the respective phone number, unless the customer gives new consent for SMS marketing later. Uuem Viis OÜ is not responsible for the delay or non-delivery of SMS messages if it results from the mobile operator, communication network, technical service provider, or other circumstances independent of Uuem Viis OÜ. More detailed information about the processing, storage of personal data related to SMS marketing, and the customer’s rights can be read in Uuem Viis OÜ’s privacy policy.