If for any reason the purchased goods are not suitable for the customer, it is possible to return them within 14 days of receiving the goods. Upon return, the customer will be offered a refund of the purchase amount or an exchange for another product.

The returned goods must be in their original packaging with all markings. When returning the goods, please also include the purchase invoice that you received with the goods. The Customer will bear the cost of returning unsuitable goods (max. €10, VÕS §194 lg 4). If the product to be returned has been spoiled or otherwise damaged, the Customer must compensate for the decrease in the product’s value. In the case of defective and/or faulty products, the product will be exchanged or returned at the seller’s expense.
Products can be returned free of charge to Uuem Viis OÜ stores. You can find the stores here.
When returning via a parcel machine, please use the phone number: +372 5552 1916
When sending via a parcel machine, the package must be sent to the Tartu Aardla Selver parcel machine (DPD, Omniva, SmartPost).

To make a return, please fill out the form below or print out the return sheet and include it with the returned goods. You can download it here:

    Ees- ja perekonnanimi *

    E-post *

    Telefoni nr *

    Tellimuse nr *

    Pangakonto omaniku nimi *

    Pangakonto number *

    Tagastatava toote nimetus või tootekood *

    Kauba kättesaamise kuupäev *

    Kauba tagastamisviis *

    Soovin *

    Raha tagasiToote ümbervahetamine

    Selgitus