{"id":196691,"date":"2026-09-24T23:56:46","date_gmt":"2026-09-24T20:56:46","guid":{"rendered":"https:\/\/www.um5.ee\/product-returns\/"},"modified":"2026-09-24T23:56:46","modified_gmt":"2026-09-24T20:56:46","slug":"product-returns","status":"publish","type":"page","link":"https:\/\/www.um5.ee\/en\/product-returns\/","title":{"rendered":"Product Returns"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If for any reason the purchased goods are not suitable for the customer, it is possible to return them within 14 days of receiving the goods. Upon return, the customer will be offered a refund of the purchase amount or an exchange for another product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The returned goods must be in their original packaging with all markings. When returning the goods, please also include the purchase invoice that you received with the goods. The Customer will bear the cost of returning unsuitable goods (max. \u20ac10, V\u00d5S \u00a7194 lg 4). If the product to be returned has been spoiled or otherwise damaged, the Customer must compensate for the decrease in the product&#8217;s value. In the case of defective and\/or faulty products, the product will be exchanged or returned at the seller&#8217;s expense. <br>Products can be returned free of charge to Uuem Viis O\u00dc stores. You can find the stores <a href=\"https:\/\/www.um5.ee\/kontakt\/\">here<\/a>.<br>When returning via a parcel machine, please use the phone number: <strong>+372 5552 1916<\/strong><br>When sending via a parcel machine, the package must be sent to the Tartu Aardla Selver parcel machine (DPD, Omniva, SmartPost).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To make a return, please fill out the form below or print out the return sheet and include it with the returned goods. You can download it <a href=\"https:\/\/www.um5.ee\/wp-content\/uploads\/2024\/05\/Tagastusvorm.docx\">here<\/a>:<\/p>\n\n\n\n<div class=\"wp-block-contact-form-7-contact-form-selector\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f12398-o1\" lang=\"et\" dir=\"ltr\" data-wpcf7-id=\"12398\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/196691#wpcf7-f12398-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontaktivorm\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"12398\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.7\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"et\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f12398-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p>Ees- ja perekonnanimi <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"teienimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"teienimi\" \/><\/span>\n<\/p>\n<p>E-post <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"teieemail\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"teieemail\" \/><\/span>\n<\/p>\n<p>Telefoni nr <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"teienumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"teienumber\" \/><\/span>\n<\/p>\n<p>Tellimuse nr <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"Tellimusenr\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"Tellimusenr\" \/><\/span>\n<\/p>\n<p>Pangakonto omaniku nimi <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"nimi\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nimi\" \/><\/span>\n<\/p>\n<p>Pangakonto number <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"pangakontonumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"pangakontonumber\" \/><\/span>\n<\/p>\n<p>Tagastatava toote nimetus v\u00f5i tootekood <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"EANkood\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"EANkood\" \/><\/span>\n<\/p>\n<p>Kauba k\u00e4ttesaamise kuup\u00e4ev <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"kuupev\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-required wpcf7-validates-as-date\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"kuupev\" \/><\/span>\n<\/p>\n<p>Kauba tagastamisviis <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tagastuskoht\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"tagastuskoht\"><option value=\"Omniva: Tartu Aardla Selver\">Omniva: Tartu Aardla Selver<\/option><option value=\"Smartpost: Tartu Aardla Selver\">Smartpost: Tartu Aardla Selver<\/option><option value=\"DPD: Tartu Aardla Selver\">DPD: Tartu Aardla Selver<\/option><option value=\"Tagastan Tallinna kauplusesse\">Tagastan Tallinna kauplusesse<\/option><option value=\"Tagastan Tartu kauplusesse\">Tagastan Tartu kauplusesse<\/option><\/select><\/span>\n<\/p>\n<p>Soovin <span style=\"color:#FF0000;\">*<\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"valikkast\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"valikkast\" value=\"Raha tagasi\" \/><span class=\"wpcf7-list-item-label\">Raha tagasi<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"valikkast\" value=\"Toote \u00fcmbervahetamine\" \/><span class=\"wpcf7-list-item-label\">Toote \u00fcmbervahetamine<\/span><\/span><\/span><\/span>\n<\/p>\n<p>Selgitus\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"selgitus\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"selgitus\" \/><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Saada\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"238\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If for any reason the purchased goods are not suitable for the customer, it is possible to return them within<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"ep_exclude_from_search":false,"footnotes":""},"class_list":["post-196691","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Product Returns - UM5.ee<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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